BOOK SECURELY THROUGH OUR WEBSITE
You can now book directly through our website. We guarantee low prices, no commission, free cancellation up to 48 hours before arrival (standard booking until 12:00) and, most importantly, you can pay however you prefer: by card or bank transfer.
Large booking services charge you from 10% to 20% commission. This money does not stay in your pocket or go to us. As a result, you pay more and the hostel earns less.
Thank you very much if you decide to book through our website! See you at Chillout Hostel!
BOOKING CONDITIONS
General information
1. The hostel day starts at 15:00 and lasts until 11:00 the next day.
2. The reception is open 24 hours a day and is at the guests’ disposal.
3. The hostel is protected 24 hours a day by a camera system. 4. Night silence lasts from 10:00 p.m. to 6:00 a.m. Guests are obliged to maintain peace and quiet under penalty of check-out without a refund for the stay. 5. The hostel is not financially responsible for the Guest’s private belongings brought to the hostel and left unattended. 6. In accordance with Polish law, the facility is subject to a total smoking ban, except for the designated smoking room. Smoking cigarettes, e-cigarettes, IQOS, tobacco or other stimulants outside of it is subject to a penalty of PLN 250, payable in cash or secured on the Guest’s card in the case of reservations made using a payment card. 7. People from outside the hostel can stay there only between 11:00 a.m. and 1:00 p.m., staying only in the common area and after informing the receptionist in advance. 8. People who do not have a reservation or are not registered are prohibited from entering the dormitory area of the Hostel and the rooms themselves.
9. The hostel only accepts certain pets for an additional fee and they are only allowed in private rooms. The guest is responsible for the behavior of their pets and for cleaning up after them. If you do not clean up after your pets or if we consider that your pets pose a threat to the safety of our guests, staff or any other person, we may immediately end your stay. The stay of a pet must be reported in advance when making a reservation (by e-mail or in the special requests). The stay of pets is an additional cost of PLN 50 / day. The stay of pets is regulated at the Hostel Reception before the start of the stay. The owner of the animal (guardian) is responsible for any damage caused in the room, and the costs related to the damage are valued individually depending on the type of possible damage.
10. The Hostel reserves the right to store lost and forgotten items for a period of 1 week. After this period, the items will be removed and the Hostel can no longer help in recovering lost or forgotten items. The Hostel is not responsible for forgotten or lost items and cannot guarantee that the items will be found/recovered. The Hostel is not able to send items left behind – they can be collected in person after contacting the reception.
Check-in and stay at Chillout Hostel
11. The basis for checking in a Guest is to present a physical ID card or passport (the exception is the MObywatel application) and the Guest’s consent to comply with the rules of the regulations – filling in and signing the registration card. In the case of a reservation for more than one person, the document is required from each person wishing to stay at the hostel. Failure to present documents to the Receptionist will result in refusal of check-in without refund.
12. Each person staying at the Hostel is required to leave a cash deposit of PLN 20, EUR 5, USD 5 or the equivalent in another currency. The Hostel is unable to guarantee change or change of higher denominations, in which case you can leave a higher amount than the minimum deposit. Each deposit collected is left in a separate envelope marked the same as the Guest’s key and the assigned place in the system. The deposit is refundable provided that the key is returned upon check-out and the Guest leaves the room by check-out time. In the case of reservations made for more than one bed in multi-person rooms (dorm type), a deposit is required from each person. In the case of group reservations (over 8 people), the deposit is PLN 200 in cash.
13. On the day of departure, Guests are required to empty lockers, leave the rooms and return the keys by 11:00. It is possible to check out late and stay in the room until 1:00 p.m. for a fee of PLN 20 per person.
14. After check-out, guests can stay in the common area until 1:00 p.m. and use the option of leaving luggage free of charge until the evening of the check-out day.
15. Guests who do not check out by 11:00 a.m. and are not on the premises at that time will be charged a fee of PLN 20, and their personal belongings will be moved to the luggage room in the presence of authorized persons. The hostel is not responsible for any items left behind after the end of the hostel day.
16. Multi-person rooms (dorm type) are co-educational rooms. The exception is a multi-person room intended only for women – a four-person room for women, to which men are not allowed. The hostel has no way of verifying before arrival whether the reservation was made for a man or a woman. If a man has made a reservation for himself in the above-mentioned room and the Hostel is unable to change the room, the reservation fee is non-refundable.
17. Each bed in a multi-person room is intended for one person only.
18. Each Guest in a multi-person room has an assigned place on a two-story bed, a locker with a key and receives a clean set of bed linen. A fee of PLN 20 is charged for changing the bed, the bed linen without permission or not using the bed linen.
19. Multi-person rooms are reserved for adults. Children and young people up to 18 years of age can only stay in private rooms or multi-person rooms rented as private rooms. Young people over 16 years of age can stay in private rooms without a guardian with the written consent of a parent/legal guardian.
20. Beds and rooms are assigned according to the choice made when booking the accommodation. The reservation does not entitle you to a specific bed, room or location of the bed/room. The hostel makes every effort to assign beds and rooms in a way that we believe will be best for each reservation. Requests for specific rooms, bunk beds, lower or upper beds are taken into account, we try to fulfill these requests, but we cannot always guarantee such allocation.
21. It is forbidden to consume alcohol, store food and drinks in multi-person rooms (dorm type). Drinking water is allowed.
22. Alcohol purchased in the Hostel can be consumed in moderation in the common area. Intoxicated persons are not allowed on the hostel premises and will be checked out immediately without a refund for the reservation.
23. Guests are asked to behave and dress appropriately at all times and to follow the rules and requests of the Hostel. We kindly ask you to treat the Employees, other Guests and the Facility with respect. Guests are asked not to disturb other Guests and not to disrupt the work of the facility. The volume of music devices, mobile phones, tablets, laptops, etc. should be low – headphones should be used. The Hostel reserves the right to refuse accommodation or services, or to remove a Guest and members of their group from the Hostel if the Guest’s behavior is contrary to the regulations. In such a case, the Hostel is not obliged to refund the costs of lost accommodation, other services or any other losses or expenses incurred.
24. Early departures do not qualify for a refund under any circumstances.
25. Guests are obliged to maintain personal hygiene, keep order around them and respect the Hostel’s property.
Making reservations via the Hostel’s website
26. The Hostel does not accept telephone or e-mail reservations. Reservations can be made on the website chillouthostel.pl or using other portals.
27. There is an option to make a reservation on site with cash payment, however, the Hostel does not guarantee a place for a person willing to make a reservation after arrival at the facility.
28. There are two options for confirming a reservation made via the Hostel’s website: providing credit card details or making a bank transfer. The currency is the Polish Zloty.
29. There are two reservation rates:
STANDARD RATE – reservations in the standard rate can be canceled free of charge up to 48 hours before arrival until 12:00. In such a case, the Hostel will refrain from collecting payment.
NON-REFUNDABLE RATE – non-refundable rate, in such a case the payment is collected immediately after making the reservation and there is no possibility of free cancellation of the reservation.
30. Guests choosing “payment by bank transfer” are required to transfer 100% of the reservation value by immediate transfer to the bank account provided during the reservation process, in the case of non-refundable reservations.
Reservations made 2 days before arrival or whose completion date is on the same day or in a maximum of 2 days are treated as non-refundable rate reservations (although the system allows you to choose the standard rate because the reservation must be financially secured before arrival – payment posted to the Hostel’s account) )
In the case of reservations made in the standard rate, payment for the reservation should be recorded by the Hostel up to two days before arrival. If the transfer is not posted to the Hostel’s Account 2 days before arrival by 12:00, the Hostel has the right to cancel the previously made reservation.
31. Guests choosing “payment by credit card” will be charged the entire booking fee by the Hostel, in the case of non-refundable bookings. In the case of bookings in the standard tariff, the Hostel will charge the guest’s card with the accommodation fee two days before the check-in date. In the case of cancellation of bookings made in this tariff, no later than 48 hours before 12:00 on the day of arrival, the Hostel will cancel the booking without charging any additional fees. In the case of cancellation of the booking later than 48 hours before 12:00 on the day of arrival, the Hostel has the right to charge the entire amount for the stay.
32. Cancellation of the booking is only possible by e-mail.
Reservations made through booking portals.
33. In the case of bookings made through third parties, the rules appropriate to these sites and price options selected in the booking process are applied. The Hostel is limited only to providing accommodation.
34. In the case of bookings made via Booking.com or Expedia, the Guest is obliged to contact the given portal independently to cancel the booking, change dates, room or make any other changes.
35. The booking can only be canceled via the booking website. The exception is hostelworld/hostelbookers, which allow the possibility of canceling or modifying the booking directly at the hostel – via email.
36. In the case of bookings that have not been fulfilled, canceled by the Guest and do not meet the conditions of free cancellation, the Hostel has the right to charge the customer’s credit card with the full amount of the booking.
37. Reservations made in the non-refundable tariff are not subject to cancellation, exchange or refund regardless of the reason for cancellation. The total amount of the stay is charged to the card after receiving the booking.
38. The Hostel will not waive its cancellation policy for any personal reasons given by the client, including: illness, change of tour plans, transport delays and other reasons such as war, terrorist attack, natural disaster or other events that result in the impossibility of fulfilling the terms of the reservation.
Reservations for groups (over 8 people) made by e-mail or phone.
39. Group reservations for more than 2 rooms or 8 people require prior consent from the Hostel. More information can be found in the Groups tab. Making such a reservation without the Hostel’s consent may result in the cancellation of the reservation.
40. Group reservations made by phone or e-mail must be confirmed by a deposit payment of 30% of the reservation value. The remaining amount must be paid no later than 10 days before the group’s arrival.
41. In the event of cancellation of accommodation no later than 120 days before 12 noon on the day of arrival, the deposit amount will be refunded minus a PLN 10 handling fee. In the event of cancellation of the reservation later than 119 days before 12 noon on the day of arrival, the entire deposit amount will be retained by Chillout Hostel. In the event of cancellation of accommodation later than 14 days before 12 noon on the planned day of arrival or absence of the group, the entire amount of the deposit and the final payment will be retained by the Hostel, or if the reservation is secured by a credit card, the Hostel will charge this card with the final payment.
42. Reduction of group size. The Hostel accepts a reduction in the number of the group (also called partial cancellation) without charging an additional fee, in an amount not exceeding 20% of the group, reported no later than 14 days before 12 noon on the day of arrival.
General rules
43. In the interests of a good atmosphere in the Hostel and the comfort of our guests, we do not accept reservations for hen parties, stag parties, large groups of sports fans.
44. Guests are expected to respect other guests, staff, local residents and property.
45. The Hostel may refuse to accept a Guest who is under the influence of alcohol or drugs at the time of check-in, is aggressive or whose personal hygiene, in the opinion of the receptionist, may negatively affect the comfort of other people.
46. The Hostel will refuse to accommodate people who have broken the regulations
in another accommodation facility in Poland during a previous visit.
47. A Hostel Guest will be evicted immediately if they break the above regulations, disturb the night silence or other rules of home peace, their behavior threatens the safety of guests or employees.
48. The Hostel also does not tolerate vulgar, xenophobic, homophobic, chauvinistic, racist, anti-Semitic behavior.
49. For serious damage or destruction of significant items during the stay, the Guest will be charged the costs. The costs will be calculated in a fair manner so as to repair the damage or buy back the damaged items. In case of booking by credit card, the charges will be automatically added to the credit/debit card account or collected directly from the guest upon check-out in case of other forms of payment.
50. The Hostel is not responsible for any injuries or damages incurred by guests under any circumstances. Guests confirm that they have insurance to protect against any injuries sustained during their stay at the Hostel. The Hostel’s liability will be limited to the total cost of the booking.
51. The Hostel does not accept long-term bookings exceeding 14 days. Reservations are not accepted for more than 14 consecutive nights at a time. It does not matter whether the 14-day stay is cumulated by different bookings in which the guest checks out and checks in on the same day. Stays longer than 14 days will be considered individually by the Hostel manager and must be agreed upon before the booking is made.
52. The Hostel reserves the right to exchange the room booked by the guest for a room of the same or higher standard if the originally booked room is not available for any reason. If the room is replaced with a room of a lower standard, the difference in the price of the originally booked room and the replacement room will be refunded. The Hostel reserves the right to cancel unconfirmed reservations (without a prior advance payment). This releases the Guest from the obligation to organize alternative accommodation in the case of such reservations.
53. The use of own electrical appliances, e.g. heaters, kettles, toasters, radiators, is prohibited in the facility, which poses a direct threat to the safety of other Guests. A fee of PLN 50 payable in cash or secured on the Guest’s card in the case of reservations made using a payment card is charged for breaking this prohibition.
54. In the event of unjustified, intentional or unintentional activation of the smoke detector fire system, the Guest will be charged a penalty of PLN 1,000 and will cover the costs of the arrival of fire brigade units and the invoice issued for the arrival by all services (in this case unjustified).
By booking a place in a multi-person room or a private room at Chillout Hostel, you accept the above regulations and undertake to comply with their rules.
Please report any problems, reservations or comments to the Chillout Hostel manager: genral@chillouthostel.pl or in person at the Hostel. We will do our best to provide you with a pleasant, peaceful and comfortable stay in our Hostel.