Book now BOOK SAFELY THROUGH OUR WEBSITE
You can now make a reservation directly through our website. We guarantee low prices, no commission, the option of free cancellation up to 48 hours before the arrival date (standard reservation until 12:00), and most importantly – you can pay however you prefer: by card or bank transfer.
Large booking platforms charge you between 10% and 20% commission. This money does not stay in your pocket nor does it go to us. As a result, you pay more, and the hostel earns less.
Thank you very much if you choose to book through our website! See you at Chillout Hostel!
BOOKING TERMS AND CONDITIONS
General Information
1. Check-in starts at 15:00 and check-out is by 11:00 the following day.
2. The reception is open 24/7 and remains at guests’ disposal.
3. The hostel is monitored 24/7 by a camera system.
4. Quiet hours are from 22:00 to 6:00. Guests are required to keep noise to a minimum; otherwise, they may be evicted without a refund.
5. The hostel is not financially responsible for guests’ private belongings brought into the hostel and left unattended.
6. In accordance with Polish law, the property is entirely non-smoking except for the designated smoking area. Smoking cigarettes, e-cigarettes, IQOS, tobacco, or other substances outside this area is subject to a fine of 250 PLN, payable in cash or charged to the guest’s card if the reservation was made by card.
7. Visitors who are not hostel guests may stay only between 11:00 and 13:00, only in the common area, and after informing the receptionist.
8. Persons without a reservation or not checked in are not allowed in the sleeping areas or rooms.
9. Pets are allowed only in private rooms with prior notice to reception. An additional fee of 50 PLN per pet per night applies. The owner is fully responsible for the pet, including covering any related costs.
10. The hostel reserves the right to store lost and found items for one week. After that time, items will be disposed of, and the hostel cannot assist in their recovery. The hostel is not responsible for lost or forgotten items and cannot guarantee their recovery. Items cannot be shipped – they must be collected in person after contacting reception.
11. To check in, guests must present a physical ID card or passport and agree to the hostel rules by completing and signing a registration card. For reservations with more than one person, each guest must provide a document. Failure to present documents will result in refusal of check-in without refund.
12. A deposit of 20 PLN, 5 EUR, 5 USD, or equivalent is required for each key, payable in cash or by card. The hostel may not be able to provide change. Deposits are stored in labeled envelopes and returned upon check-out, provided the key is returned, bedding has been used properly, and the guest leaves on time.
For group reservations (over 8 people), the deposit is 200 PLN in cash.
13. On departure day, guests must vacate rooms, empty lockers, and return keys by 11:00. Late check-out until 13:00 is possible for 20 PLN per person with prior notice and payment by 11:00.
14. After check-out, guests may stay in the common area until 13:00 and store luggage free of charge until the evening of departure.
15. Guests who do not check out by 11:00 and are not present will be charged 20 PLN, and their belongings will be moved to storage. The hostel is not responsible for items after check-out time.
16. Dormitory rooms are co-ed. The exception is a female-only four-bed dorm where men are not allowed. The hostel cannot verify gender before arrival; if a man books this room and reassignment is not possible, no refund will be given.
17. Each bed in a dormitory is for one person only.
18. Each dorm guest is assigned a bunk bed, a locker, and receives clean bedding. Unauthorized changes or failure to use bedding incurs a 20 PLN fee.
19. Dormitory rooms are for adults only. Guests under 18 may stay only in private rooms or dorms booked privately. Guests over 16 may stay in private rooms without a guardian with written parental consent.
20. Beds and rooms are assigned based on reservation preferences. Reservations do not guarantee a specific bed or location. Requests are considered but not guaranteed.
21. Alcohol consumption, food storage, and drinks are prohibited in dorm rooms.
22. Alcohol purchased at the hostel may be consumed in the common area in moderation. Intoxicated persons will be evicted without refund.
23. Guests must behave appropriately, respect staff, other guests, and the property, and avoid disturbing others. Devices should be used quietly with headphones. The hostel reserves the right to refuse service or evict guests without refund if rules are violated.
24. Early departures are non-refundable under any circumstances.
25. Guests must maintain personal hygiene, cleanliness, and respect hostel property.
Booking via the Hostel Website
26. The hostel does not accept reservations by phone or email. Bookings can be made via chillouthostel.pl or other platforms.
27. Reservations can be made on-site with cash, but availability is not guaranteed.
28. Reservations can be confirmed by credit card details or bank transfer. The currency is Polish Zloty.
29. Two booking rates are available:
STANDARD RATE – free cancellation up to 48 hours before arrival (until 12:00).
NON-REFUNDABLE RATE – payment is charged immediately and cannot be canceled for free.
30. Guests choosing bank transfer must pay 100% of the reservation value immediately for non-refundable bookings. Bookings made within 2 days of arrival are treated as non-refundable. For standard bookings, payment must be received at least 2 days before arrival; otherwise, the reservation may be canceled.
31. Guests choosing credit card payment will be charged immediately for non-refundable bookings. For standard bookings, the card is charged 2 days before arrival. Free cancellation applies only if done at least 48 hours before 12:00 on arrival day; otherwise, the full amount will be charged.
32. Cancellations are only accepted via email.
Bookings via Third-Party Platforms
33. Third-party bookings follow the terms of those platforms. The hostel only provides accommodation.
34. For Booking.com or Expedia reservations, guests must contact the platform directly for changes or cancellations.
35. Cancellations must be made via the booking platform, except Hostelworld/Hostelbookers, which allow email modifications directly with the hostel.
36. For no-shows or non-refundable cancellations, the hostel may charge the full amount.
37. Non-refundable bookings cannot be canceled, changed, or refunded regardless of the reason.
38. The hostel will not waive cancellation policies due to personal reasons, including illness, travel changes, delays, war, natural disasters, or similar events.
Group Bookings (over 8 people)
39. Group bookings require prior hostel approval. Unauthorized bookings may be canceled.
40. A 30% deposit is required, with the remaining balance due at least 10 days before arrival.
41. Deposit refunds depend on cancellation timing; late cancellations may result in loss of full payment.
42. Group size reductions up to 20% are allowed free of charge if reported at least 14 days before arrival.
General Rules
43. The hostel does not accept bookings for bachelor/bachelorette parties or large sports fan groups.
44. Guests must respect others, staff, locals, and property.
45. The hostel may refuse entry to intoxicated, aggressive, or unhygienic individuals.
46. Guests who violated rules in other accommodations in Poland may be refused.
47. Guests violating rules or disturbing others will be evicted immediately without refund.
48. The hostel does not tolerate vulgar, xenophobic, homophobic, sexist, racist, or antisemitic behavior.
49. Guests are liable for damages caused during their stay. Costs will be charged fairly and may be deducted from the card or paid at check-out.
50. The hostel is not responsible for injuries or damages. Guests confirm they have insurance. Liability is limited to the reservation value.
51. The hostel does not accept stays longer than 14 consecutive nights unless approved individually.
52. The hostel may change room assignments to equal or higher standard rooms if necessary. Lower standard replacements will be refunded for the difference. Unconfirmed bookings may be canceled.
53. Use of personal electrical appliances (e.g., heaters, kettles, toasters) is prohibited and subject to a 50 PLN fine.
54. Unjustified triggering of the fire alarm system will result in a 1000 PLN fine plus the cost of emergency services.
